Safety

Child Safety Standards

VIV's published standards against child sexual abuse and exploitation (CSAE). These standards apply to every part of VIV, including posts, Vivs, Vibes, comments, profiles, chats and Promotions.

Last updated: 12 November 2026App: VIVDeveloper: !Failure Studio

1. Our commitment

VIV has zero tolerance for child sexual abuse and exploitation. Any content, account or behaviour that sexualises, exploits, grooms or endangers a child is prohibited, is removed as soon as we become aware of it, results in a permanent ban, and is reported to the relevant authorities.

A “child” or “minor” means anyone under 18 years old.

2. What is prohibited

  • Child sexual abuse material (CSAM): any image, video, drawing, animation, AI-generated or text content that depicts or describes a minor in a sexual way — including sharing, requesting, linking to, or storing it.
  • Grooming: building a relationship with a minor in order to sexually abuse or exploit them, including requests for photos, secrecy, or meeting in person.
  • Sextortion: threatening to share intimate images of a minor, or coercing a minor into sending images, money or anything else.
  • Sexualisation of minors: sexual comments about minors, sexualised role-play involving minors, or content that presents minors in a sexually suggestive way.
  • Child trafficking and any offer to buy, sell or exchange minors or access to them.
  • Promoting or normalising child sexual abuse, or sharing tips to find or access CSAM or contact minors for abuse.
  • Other endangerment: content that exposes a minor's personal information or location to put them at risk, or that shows the physical abuse of a child.

3. Age requirements

You must be at least 13 years old to create a VIV account. Accounts we find to belong to users under 13 are removed. Adults may not use VIV to seek contact with minors for any sexual or exploitative purpose.

4. How we prevent harm

  • Phone-number verification for every account, which makes throwaway and repeat-offender accounts harder.
  • Private accounts, followers-only posts, and controls over who can message you, comment and save your posts.
  • Phone numbers are never shown publicly, and exact location is never shared — only a city, and only if you choose.
  • Blocking that hides you completely from the blocked person, and anonymous reporting from every post, profile, chat and Promotion.
  • Human review of reports, with child-safety reports given the highest priority.
  • We may use automated tools to help detect known abuse material and suspicious behaviour in content that is not end-to-end encrypted.
  • Chats are end-to-end encrypted to protect users' privacy. Because we cannot see their content, we rely on reports: when you report a chat, we review the account and the information you provide.

5. How to report

  • In the app: tap the ⋯ menu on any post, Viv, Promotion or profile, or open a chat's menu, and choose Report. You can also block the person straight away.
  • By email: write to safety@vivpak.com with the username(s) involved and what happened. Please do not attach or forward abuse images — describe them instead.
  • If a child is in immediate danger: contact local police first (in Pakistan, dial 15).

6. How we respond

  • Child-safety reports are prioritised above all other reports.
  • Violating content is removed and the account is permanently banned. We also act against linked accounts.
  • We preserve relevant information as required by law to support investigations.
  • We cooperate with law enforcement and respond to valid legal requests.

7. Handling CSAM

When we obtain actual knowledge of child sexual abuse material on VIV, we remove it, preserve evidence as required, and report it to the appropriate authorities, including Pakistan's National Cyber Crime Investigation Agency (NCCIA) and, where applicable, the National Center for Missing & Exploited Children (NCMEC) CyberTipline or the relevant national authority in the user's country.

8. Legal compliance

VIV complies with applicable child safety laws and regulations, including the Prevention of Electronic Crimes Act, 2016 (Pakistan) and the laws of the countries where VIV is available, as well as Google Play's Child Safety Standards policy.

9. Help & resources

  • Police emergency (Pakistan): 15
  • Report cybercrime in Pakistan: National Cyber Crime Investigation Agency (NCCIA)
  • Report online child sexual exploitation internationally: NCMEC CyberTipline
  • If someone is threatening to share your images: Take It Down helps remove intimate images of people under 18.

10. Child safety point of contact

VIV's designated contact for child safety matters, including questions about these standards and our CSAM prevention practices:

Child Safety Officer, VIV — !Failure Studio

Okara, Punjab, Pakistan

Email: safety@vivpak.com