Safety

Community Guidelines

VIV is for being yourself without the pressure. These rules keep it fun and safe for everyone. They apply to everything on VIV: posts, Vivs, Vibes, comments, profiles, chats and Promotions.

Last updated: 12 November 2026

The VIV vibe

  • Be real. Use your own identity. Don't pretend to be someone else.
  • Be kind. Roast your friends if they're in on it — never punch down.
  • Respect consent. Don't post or forward people's photos, chats or info without their OK.
  • Expiring doesn't mean anything goes. These rules apply even to posts that disappear in 3 hours and to view-once media.

Child safety — zero tolerance

We do not allow any content or behaviour that sexualises, exploits or endangers children. This includes child sexual abuse material (CSAM), grooming, sextortion, and sexualised comments about minors. Violations lead to immediate permanent removal and are reported to the authorities.

Read our full Child Safety Standards.

You must be 13+ to use VIV. Don't post content that puts a minor's safety at risk, including revealing their location or personal details.

Nudity & sexual content

  • No nudity, pornography or sexually explicit content, in public posts or chats.
  • No sexual solicitation or offering sexual services.
  • Never share intimate images of anyone without their consent, and never threaten to (that's sextortion — we ban it and may report it).

Bullying & harassment

  • No targeted insults, humiliation, body-shaming or degrading content about a person.
  • No repeated unwanted contact, including making new accounts to reach someone who blocked you.
  • No encouraging others to pile on, stalk or harass someone.

Hate speech

No attacks, slurs, dehumanising content or calls for exclusion based on religion, sect, ethnicity, caste, nationality, race, gender, sexual orientation, disability or serious illness. Don't post content insulting religions or religious figures.

Violence & threats

  • No threats of violence against anyone, even as a “joke”.
  • No content that glorifies or supports terrorism, violent extremism or organised crime.
  • No graphic or gory content shared to shock or celebrate suffering. No animal cruelty.
  • No dangerous challenges or stunts that could get someone seriously hurt.

Suicide & self-harm

No content that promotes, encourages or gives instructions for suicide, self-harm or eating disorders. Talking about your own experiences in a supportive way is OK. If you see someone at risk, report it so we can help, and contact local emergency services if they're in immediate danger.

Illegal & regulated goods

No buying, selling or promoting of drugs, weapons, explosives, alcohol, tobacco or vapes to minors, counterfeit goods, stolen items, gambling, fake documents, or any other illegal goods or services.

Spam, scams & fakes

  • No scams, phishing, fake giveaways, pyramid schemes or “double your money” offers.
  • No mass messaging, fake followers, bought likes, or engagement-for-engagement schemes.
  • No impersonating people, brands or VIV staff. Parody accounts must say so clearly.

Privacy

Don't share anyone's phone number, address, ID documents, financial details, private chats or location without permission. Don't record or post people in private situations without consent.

Copyright & trademarks

Only post content you created or have permission to use. Rights holders can report infringement to support@vivpak.com with details of the work and where it appears on VIV.

Harmful misinformation

No false information that could cause real-world harm, such as fake health cures, manipulated media meant to deceive, or false claims about emergencies or elections.

Promotion rules

Promotions are seen by lots of people, so they meet a higher bar:

  • Be honest. Prices, offers, dates and locations must be accurate. No fake reviews or misleading claims.
  • Promote only lawful events, places, products and services you are entitled to promote.
  • No promotion of: weapons, drugs, alcohol, tobacco/vapes, adult content or services, gambling or betting, get-rich-quick or crypto schemes, unlicensed financial or medical services, counterfeit goods, or anything prohibited above.
  • Links must go where they say they go. No malware, phishing or redirects.
  • Every Promotion carries a “Promoted” label. Don't try to hide that it's paid or sponsored.

How to report

Reports are anonymous — the person you report won't know it was you.

  • Posts, Vivs & Promotions: tap the ⋯ menu on the post → Report.
  • People: open their profile → ⋯ menu → Report or Block.
  • Chats: in the conversation, tap the menu or the person's name → Report.
  • Anything else: Profile → Settings → Help → Report a problem, or email safety@vivpak.com.

If someone is in immediate danger, contact local emergency services first (in Pakistan, dial 15).

Enforcement & appeals

Depending on how serious and how frequent a violation is, we may:

  • remove the content or Promotion;
  • give a warning or temporarily limit features such as posting, commenting or messaging;
  • suspend or permanently ban the account, and block new accounts from the same person;
  • report the matter to law enforcement where required or where someone is at risk.

Severe violations — including child exploitation, credible threats and sextortion — lead to an immediate permanent ban.

If you think we made a mistake, email support@vivpak.com with your username and what happened. We will review it and let you know the outcome.