VIV1. Delete your account in the app
- Open VIV and go to your Profile tab.
- Tap Settings, then Account.
- Tap Delete account.
- Type your username to confirm and tap Delete my account.
Deleting is permanent and can't be undone. Active Promotions stop immediately without a refund.
2. Can't use the app? Request deletion by email
Email privacy@vivpak.com with the subject “Delete my VIV account” and include your username and the phone number on the account. To protect you, we will verify that you own the account (for example, by sending a code to that number) before deleting it. We complete verified requests within 30 days.
3. What gets deleted
- Your profile: username, display name, photo, bio and phone number.
- Your posts, Vivs, Vibes, comments, likes and Promotions, and their photos and videos.
- Your followers, following, follow requests and Saved items.
- Your uploaded contact information (hashed numbers and any saved names).
- Pending encrypted messages and view-once media on our servers, your encrypted chat backup, and your device keys.
- Your settings and notification tokens.
4. What we keep, and for how long
| Data | Why | How long |
|---|---|---|
| Copies in system backups | Disaster recovery | Overwritten within 90 days |
| Reports you made or that were made about you, and related safety records | Safety, abuse prevention, legal obligations | Up to 1 year, longer if an investigation is ongoing |
| Payment and transaction records (if any) | Tax and accounting law | As long as the law requires |
| Information required by law enforcement | Legal obligations, including child-safety reporting | As required by law |
Messages you sent that were already delivered stay on the recipients' phones, because chats are stored encrypted on each person's own device. Screenshots or copies other people made are outside our control. Chat history on your own phone is removed when you delete your account or uninstall VIV.
5. Delete some data without deleting your account
- Posts & Promotions: open it → ⋯ menu → Delete.
- Chats: open the chat menu to clear or delete the chat on your phone.
- Location: choose “Don't use my city” in Settings, or turn off location permission.
- Contacts: turn off contacts access in your phone settings to stop syncing.
- Anything else: email privacy@vivpak.com.