VIV1. About these Terms
VIV is operated by !Failure Studio, Okara, Punjab, Pakistan (“VIV”, “we”, “us”). These Terms, together with our Privacy Policy, Community Guidelines and Child Safety Standards, govern your use of the VIV app, vivpak.com and related services (the “Services”).
2. Who can use VIV
- You must be at least 13 years old. If you are under the age of majority where you live, you confirm that a parent or guardian has agreed to these Terms on your behalf.
- You must not be barred from using the Services under applicable law, and you must not have had a VIV account removed for violating these Terms.
- You may use VIV for personal use. If you use it on behalf of a business (for example, to create Promotions), you confirm you have authority to bind that business.
3. Your account
- You sign up with a phone number you own and verify it with a one-time code. Keep your phone and codes secure — you are responsible for activity on your account.
- Give accurate information. Don't impersonate anyone or pick a username that misleads people about who you are.
- One person, one account, unless we allow otherwise. Don't sell, transfer or share your account.
- Tell us right away at support@vivpak.com if you think your account has been compromised.
4. Your content
You own the content you post, send or upload (“Your Content”). To run the Services, you grant VIV a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, process, reproduce, display, distribute and adapt Your Content (for example, resizing a photo or compressing a video) solely to operate, provide, improve and promote the Services. This licence ends when Your Content is deleted or expires from our systems, except where it has been shared with others who have not deleted it, or where we must keep it for legal or safety reasons.
You confirm that you have the rights needed to post Your Content and that it does not violate these Terms, our Community Guidelines, or anyone else's rights. Because chats are end-to-end encrypted, VIV does not access their content, but you remain responsible for what you send.
5. Expiring posts & view-once
- Posts are removed from VIV when the lifetime you choose ends. VIV is not a backup service — keep your own copy of anything you want to keep.
- Expiry and view-once limit what VIV shows; they cannot stop other people from taking screenshots, recordings or photos of their screen. If you allow saving on a post, approved followers can keep a private copy after it expires.
- Never use VIV's expiring features to share content you would not want shared — and never to share content that breaks the law or our rules.
6. Rules of conduct
You agree to follow our Community Guidelines. In particular, you must not:
- post or share anything illegal, including child sexual abuse material or any content that sexualises minors;
- harass, bully, threaten, stalk or blackmail anyone, or share someone's private information or intimate images without consent;
- post hate speech, violent extremist content, or content that promotes self-harm;
- spam, scam, run fake engagement, or create accounts with automated means;
- infringe anyone's copyright, trademark or other rights;
- reverse-engineer, scrape, overload, or interfere with the Services or their security, or bypass any access controls, rate limits or encryption;
- use VIV to sell or buy illegal or prohibited goods or services.
7. Promotions
- Promotions let you promote an event, place, business, product or anything else to people in the cities you choose. VIV is not a marketplace: we do not sell products, process orders or take part in any transaction between you and other users.
- Promotions must be truthful, must not be misleading, and must follow our Promotion rules and all applicable laws, including consumer-protection and advertising laws.
- Every Promotion is labelled “Promoted”. We may review, reject, pause or remove a Promotion at any time if it breaks our rules.
- We do not guarantee any number of views, clicks, followers or sales.
- Any deal between you and another user is solely between you. Use caution when meeting people or paying for anything outside VIV.
8. Paid features & credits
- Some features (for example, Promotion packages, Vibe commitment credits or extra encrypted backup storage) may be offered for a fee. We will always show the price, duration and what you get before you pay.
- Payments are processed by our payment partners or the app store. Their terms also apply.
- Credits and other virtual items have no cash value, cannot be exchanged for money, and cannot be transferred, except where the law requires otherwise.
- Unless the law requires otherwise or we say so at purchase, fees are non-refundable. If a paid Promotion is rejected before it goes live, we will refund or void the charge. Promotions removed for breaking our rules, or stopped because you deleted your account, are not refunded.
9. Third-party features
VIV includes features and services provided by third parties, such as camera Lenses powered by Snap Camera Kit, phone sign-in by Google Firebase, and links to external websites. Your use of those features may be subject to the third party's terms and privacy policies. We are not responsible for third-party websites or services.
10. VIV's rights
The VIV name, logo, app, design and software are owned by !Failure Studio or its licensors and are protected by law. These Terms give you a personal, revocable, non-exclusive, non-transferable licence to use the app for its intended purpose — nothing more. If you send us feedback or ideas, we may use them without any obligation to you.
11. Suspension & termination
You can stop using VIV and delete your account at any time. We may remove content, limit features, or suspend or terminate your account if you break these Terms or our Guidelines, if required by law, or to protect users or VIV. Where appropriate we will tell you why and how to appeal. Sections that by their nature should survive termination (such as Your Content licence for content already shared, disclaimers, liability limits and governing law) will survive.
12. Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent allowed by law, VIV makes no warranties, express or implied, including that the Services will be uninterrupted, error-free or secure, or that content will be deleted from every device or copy in the world. We are not responsible for content posted by users, or for their conduct online or offline.
13. Limitation of liability
To the fullest extent allowed by law, VIV and its owners, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or goodwill, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid VIV in the 12 months before the claim or PKR 10,000. Nothing in these Terms limits liability that cannot be limited by law.
14. Indemnity
You agree to defend and compensate VIV for any claims, losses and expenses (including reasonable legal fees) arising from Your Content, your Promotions, your use of the Services, or your breach of these Terms or the law.
15. Governing law & disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan. Before going to court, please contact us so we can try to resolve the issue informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts at Okara, Pakistan, unless the law of your country gives you the right to bring a claim where you live.
16. Changes to these Terms
We may update these Terms from time to time. We will update the date above and, for material changes, notify you in the app before they take effect. If you keep using VIV after changes take effect, you accept the updated Terms.